Where we ship:

At the moment, we only ship domestically (Singapore). For international orders, please contact hello@cumulocoffee.com. If you have any questions, please don't hesitate to contact our Customer Service Department by mail or by Whatsapp at (+65)9621-1285.

 

Do i have to pay taxes, duties and customs charges?

All shipping rates on your order only cover shipping charges unless otherwise started. Any related duties, taxes, custom charges, or any handling fees are not included in your total order amount and will be assessed by the shipping company and to be paid by buyers. Due to the various custom policy across countries, do check with your local custom office for more information. Do note that custom clearance processing may require time and may caused delay on the delivery.

 

Shipping Methods:

Depending on the item(s) you purchase on cumulocoffee.com and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods. Do note that due to the Covid-19 Pandemic, we might change our production cycles, policies and protocols due to pandemic measures. Rest assured that we are doing all we can to ensure you receive your orders on time.

 

How do i track my order:

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or sign into your account. Note that live tracking availability is dependent on the respective shipping providers.

 

How long will it take for my order to arrive?

For domestic orders, you can expect to receive your orders in 2-3 working days. For international orders, most orders will reach within in 1-3 weeks depending on your location. For large equipment orders such as espresso machines, it will take 4-8 weeks by sea. Note that during festive or high volume periods your order may take longer than anticipated.

 

When do you roast and process orders?

We roast and process orders every Monday and Thursday. However due to the pandemic, we currently roast on Thursdays. The cut-off time for ordering will be 12 pm noon on those days. If you order after 12 pm noon on Monday it will be processed on Thursday, If you order after 12 pm noon on Thursday, it will be process the following Monday. Note that if a Public holiday falls on our roasting/processing day, our schedule will be pushed either a day forward or a day backwards depending on the day of the week the Public Holiday falls on.